Does BT have a technical problem? If you have problems with BT in the areas of internet, website, mobile apps or login, please report it here.
Most users reported problems at BT with the following services:
| Date | Number of reports |
|---|---|
| 2025-11-21 | 1 |
| 2025-11-09 | 1 |
| 2025-11-06 | 1 |
| 2025-11-03 | 1 |
| 2025-10-31 | 1 |
| 2025-10-30 | 1 |
Says my account is inactive. Pop up asking me to update my personal detail, but when click EDIT it disappears and then pops up again 5 mins later. Says Chat is temporarily unavailable.
Email not accessible online using laptop. This has become a regular issue and there's no signs of any improvements.
Unable to access BT mail on website or on the mobile app, app won't load and email webpage cannot be downloaded
unable to get the log in on BT/EE email
Unable to access login page for BT email. Response is: site cannot be reached
cannot login in. web page doesnt load
Not possible to log into BT email
Can't log into BT email web browser. Not bringing up the authentication pages
Check if there is a typo in prod-btemailauth.bt.com.
Can’t log in. Bt site links are down
