Does British Gas have a technical problem? If you have problems with British Gas in the areas of internet, website, mobile apps or login, please report it here.
Most users reported problems at British Gas with the following services:
| Date | Number of reports |
|---|---|
| 2026-07-18 | 1 |
| 2026-07-15 | 3 |
| 2026-07-13 | 1 |
| 2026-07-12 | 1 |
| 2026-07-11 | 2 |
| 2026-07-10 | 1 |
Trying to top up online but it asks to renew my password and when I try to update it the site says sorry that didn’t work, please try again later. Having been trying for 3 days now I’m getting rather low on leccy so what should I do ?
No phone numbers of BT respond from house phone.
App not working
cannot access chat line. cannot make a complaint. tried to book an engineer for boiler service-site said I would get email , but still have not got it.
Cannot access website
Cannot access website.
unable to load website
Can’t access
not allowing top ups 2nd day in a row
Not allowing top ups
