Does British Gas have a technical problem? If you have problems with British Gas in the areas of internet, website, mobile apps or login, please report it here.
Most users reported problems at British Gas with the following services:
| Date | Number of reports |
|---|---|
| 2026-08-21 | 1 |
| 2026-08-20 | 1 |
| 2026-08-19 | 1 |
| 2026-08-18 | 2 |
| 2026-08-17 | 1 |
| 2026-08-14 | 1 |
Cannot check account
cannot access the BG website and logon
Account No. A3202389, Ian Fraser Can't access my account online account. error message: "You don't have the user rights to view this page. HTTP ERROR 403" Please advise soonest
app or web page not allowing access
Unable to login to account
Unable to log in
Trying to top up online but it asks to renew my password and when I try to update it the site says sorry that didn’t work, please try again later. Having been trying for 3 days now I’m getting rather low on leccy so what should I do ?
No phone numbers of BT respond from house phone.
App not working
cannot access chat line. cannot make a complaint. tried to book an engineer for boiler service-site said I would get email , but still have not got it.
