Does John Lewis have a technical problem? If you have problems with John Lewis in the areas of internet, website, mobile apps or login, please report it here.
Most users reported problems at John Lewis with the following services:
| Date | Number of reports |
|---|---|
| 2026-06-16 | 1 |
| 2026-05-07 | 1 |
| 2026-01-28 | 1 |
| 2025-11-10 | 2 |
| 2025-11-05 | 1 |
| 2025-10-29 | 1 |
Website and app report issues finding order records. Chat bot advises that there is an app due and to try again later
Can’t remove items from basket so I can checkout. Been trying over several days
Can't make purchase
orders not loading on app or web account. Cannot arrange a return or view present or previous orders.
No visuals in any department/section of John Lewis on signing in.
